Terms & Conditions

  1. When buying a ticket to JUMP you are deemed to have understood and accepted the JUMP terms and conditions as well as the JUMP Safe Rules and Guidelines.
  2. All prices are in New Zealand dollars and include GST.
  3. At JUMP all products and services are NON-REFUNDABLE but general admission sessions can be rescheduled if you provide 48 hours notice with a valid Sale ID. Rescheduling is subject to availability. If you provide less than 48 hours notice, there is no refund.
  4. Refunds or exchanges are not available where you simply change your mind, or where you have mistakenly purchased the wrong ticket or where you do not have a valid Sale ID for the products or services.
  5. If you wish to cancel any product or services due to illness or injury, a medical certificate must be supplied.
  6. If in exceptional circumstances a refund is required, a $10.00 transaction fee will be deducted.
  7. JUMP.party numbers attending must be confirmed seven days prior to the date of the booking, there will be no refunds for no-shows on the day.
  8. We advise to arrive 20 minutes prior to your JUMP time to allow time for processing and our mandatory safety briefing.
  9. You are required to pay for the full booking made. (Total number of JUMPers booked in as we reserve these spaces for you in the hourly sessions)
  10. Admission for spectators is free to the café and general areas of the park.If you wish to go up onto the trampoline area or platforms, our parks have a capacity limit for health and safety compliance and you may need to buy a general admission. This is at the discretion of the manager and depends how full the park is during your session.
  11. Jumping on trampolines can result in injury. Using the JUMP facilities must be undertaken in accordance with the JUMP Safe Rules and Guidelines displayed on our website and throughout JUMP.
  12. There is a weight limit of 120kgs on the trampolines and JUMP.ninja course as recommended by our manufactures.
  13. JUMP within your ability. Use of the JUMP.facilities is at your own risk as well as any damage to or loss of personal equipment.
  14. Please consider the safety of yourself and others at all times whilst at JUMP.
  15. No one is allowed to use the JUMP facilities without first purchasing a session.
  16. No one is allowed to use the JUMP facilities without regulation JUMP socks and wristband.
  17. Please follow any instructions or directions from our crew, they are here to ensure you make the most of your time at JUMP.
  18. Mini JUMPers and children under the height restriction of 110cms must be accompanied by a JUMPing adult, especially during our busy periods.
  19. No food or drink is permitted on or near the JUMP facilities.
  20. Due to health and safety regulations, no outside food or drink is permitted inside the venue.
  21. JUMP is unable to cater to customers with severe allergies. We cannot guarantee that our food or preparation surfaces are free of traces of nuts, eggs, dairy, gluten or any other similar ingredients.
  22. Any customers judged to be intoxicated by JUMP staff will not be allowed on the premises.
  23. Only instructors employed by JUMP are permitted to provide instruction.
  24. Please inform our crew if you have any medical conditions that you may require assistance with (please note it does not necessarily prevent you from participating in JUMP activities).
  25. If you have any existing injuries such as back problems or are wearing a cast or moon boot, we regret to advise that you will be unable to JUMP in the interest of your own safety and the safety of other customers.
  26. We do not recommend using the facilities if you are pregnant or think you may be pregnant.
  27. When entering JUMP, you give JUMP permission to use any photographs or video taken of yourself for promotional use which includes social media.
  28. Children under the age of 14 years must not be left at JUMP without a guardian.
  29. Have Fun!
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