Terms & Conditions

  1. When buying a ticket to JUMP you are deemed to have understood and accepted the JUMP terms and conditions as well as the JUMP Safe Rules and Guidelines.
  2. Jumping on trampolines can result in injury. Using the JUMP facilities must be undertaken in accordance with the JUMP Safe Rules and Guidelines displayed on our website and throughout JUMP.
  3. At JUMP all products and services are NON-REFUNDABLE.
  4. You are liable for full payment on arrival.
  5. Without a booking, JUMP cannot guarantee that a session will be available.
  6. To make a booking JUMP requires at least a 50% deposit to be taken.
  7. General admission sessions can be rescheduled if you provide 48 hours’ notice with a valid Sale ID. Rescheduling is subject to availability.
  8. In the case of a refund, a $10.00 admin fee will be applied.
  9. We advise arriving 20 minutes prior to your JUMP time to allow time for processing and our mandatory safety briefing.
  10. Spectators are free but do not have access to the platform or trampolines.
  11. There is a weight limit of 120kgs on the trampolines and JUMP.ninja course as recommended by our manufactures.
  12. JUMP within your ability. Use of the JUMP facilities is at your own risk as well as any damage to or loss of personal equipment.
  13. JUMPers must wear their wristband and JUMP branded socks at all times.
  14. No food or drink is permitted on or near the trampolines.
  15. No outside food or drink is permitted inside the venue.
  16. JUMP is unable to cater to customers with severe allergies. As we cannot guarantee that our food or preparation surfaces are free of traces of nuts, eggs, dairy, gluten or any other similar ingredients.
  17. JUMP employees have the right to turn away any customers deemed to be intoxicated.
  18. Please inform our crew if you have any medical conditions that you may require assistance with.
  19. If you have any existing injuries such as back problems or are wearing a cast or moon boot, we regret to advise that you will be unable to JUMP.
  20. JUMPing while pregnant or possibly pregnant is not recommended.
  21. When entering JUMP, you give permission for JUMP to use any photographs or video taken of yourself for promotional use which includes social media.
  22. Children under the age of 14 years must not be left at JUMP without a guardian.
  23. Mini JUMPers and children under the height restriction of 110cms must be accompanied by a JUMPing adult, especially during our busy periods.
  24. Only instructors employed by JUMP are permitted to provide instruction.
  25. All prices are in New Zealand dollars and include GST.
  26. Have Fun!
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