Terms & Conditions

  1. When buying a ticket to JUMP you are deemed to have understood and accepted the JUMP terms and conditions as well as the JUMP Safe Rules and Guidelines.
  2. All prices are in New Zealand dollars and include GST.
  3. All JUMP products and services are non-refundable as you have agreed to the JUMP session conditions at your time of booking. We are happy to reschedule your session but unfortunately we cannot offer this option with less than 48 hours notice.
  4. If for any case, a refund is required, a $1.00 booking fee will be deducted for refunds from JUMP North Shore per transaction.
  5. JUMP.party numbers attending must be confirmed seven days prior to the date of the booking, there will be no refunds for no-shows on the day.
  6. We advise to arrive 20 minutes prior to your JUMP time to allow time for processing and our mandatory safety briefing.
  7. You are required to pay for the full booking made. (Total number of JUMPers booked in as we reserve these spaces for you in the hourly sessions)
  8. Jumping on trampolines can result in injury. Using the JUMP facilities must be undertaken in accordance with the JUMP Safe Rules and Guidelines displayed on our website and throughout JUMP.
  9. There is a weight limit of 120kgs on the trampolines and JUMP.ninja course as recommended by our manufactures.
  10. JUMP within your ability. Use of the JUMP.facilities is at your own risk as well as any damage to or loss of personal equipment.
  11. Please consider the safety of yourself and others at all times whilst at JUMP.
  12. No one is allowed to use the JUMP facilities without first purchasing a session.
  13. No one is allowed to use the JUMP facilities without regulation JUMP socks and wristband.
  14. Please follow any instructions or directions from our crew, they are here to ensure you make the most of your time at JUMP.
  15. Mini JUMPers and children under the height restriction of 110cms must be accompanied by a JUMPing adult, especially during our busy periods.
  16. No food or drink is permitted on or near the JUMP facilities.
  17. Due to health and safety regulations, no outside food or drink is permitted inside the venue.
  18. JUMP is unable to cater to customers with severe allergies. We cannot guarantee that our food or preparation surfaces are free of traces of nuts, eggs, dairy, gluten or any other similar ingredients.
  19. Any customers judged to be intoxicated by JUMP staff will not be allowed on the premises.
  20. Only instructors employed by JUMP are permitted to provide instruction.
  21. Please inform our crew if you have any medical conditions that you may require assistance with (please note it does not necessarily prevent you from participating in JUMP activities).
  22. If you have any existing injuries such as back problems or are wearing a cast or moon boot, we regret to advise that you will be unable to JUMP in the interest of your own safety and the safety of other customers.
  23. We do not recommend using the facilities if you are pregnant or think you may be pregnant.
  24. When entering JUMP, you give JUMP permission to use any photographs or video taken of yourself for promotional use which includes social media.
  25. Children under the age of 14 years must not be left at JUMP without a guardian.
  26. Have Fun!
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