FAQ

Got questions? You’ve come to the right place!

General

What happens if I am late?

You will only be able join what remains of your time booked.

Can adults join the children on the trampolines?

Of course! Our facilities are for people of all ages.

When are your busiest times?

All weekends, public holidays and school holidays.

How do I request a donation from JUMP?

JUMP reviews donation requests on a case-by-case basis. You must be authorized to represent an organization and act on its behalf to request a donation. Please submit your application here

Are there any age limits or restrictions?

One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents.  We recommend ages 12 months and up, but we allow any age as long as they can stand on their own. If they are under 5 years of age, we recommend a parent to JUMP with them for safety. We also have special toddler and preschooler times on a Wednesday and Friday at 10am, please see JUMP.mini for more details as this is the best time for our younger fans.

How do we get there?

Please view the map on our Location page for our various locations.

Where can I store personal belongings?

We strongly suggest leaving all valuables at home. Bring only what you need to JUMP. You may also rent a locker for $2 for 90 minutes to store your belongings. JUMP is NOT responsible for lost, misplaced or stolen items.

Do I have to pay if I’m not jumping?

Nope! Spectators are free of charge but are not allowed to go on the platforms or trampolines. While you’re here, we recommend relaxing at our JUMP.fuel café.

What happens if I lose my socks?

You can buy extra socks for $2.00 at JUMP, or select a booking that includes socks within the price.

Is JUMP safe?

Safety is the number one priority at JUMP. As with any extreme sports/leisure activity there is an element of risk involved. We attempt to minimize the risks by using the best equipment and training our staff to a high level. For more information see JUMP Safe Rules & Guidelines.

What is your weight limit?

Based on the trampoline manufacturer’s safety standards, the weight limit for an individual jumper at JUMP is 120kg.

Do you sell gift card or vouchers?

We do have gift cards and vouchers available! You’re welcome to purchase these at one of our JUMP locations or you can pay for the vouchers over the phone with a credit card and an additional charge of $5 will be added for a courier. Get in touch if you would like to order one or find more information here.

Can I leave my children unsupervised?

Children under the age of 14 years must not be left at JUMP without a guardian.

What is the capacity of your parks?

Each of the JUMP parks have a different capacity, please see these below;

JUMP North Shore – 120 jumpers

JUMP Hamilton – 110 jumpers

JUMP East Tamaki – 70 jumpers

JUMP Avondale – 120 jumpers

Do you have a Family Pass?

Yes. We set discounted rates for families (2 children & 2 adults or 3 children & 1 adult). These can be purchased online and at the front desk on arrival.

How does JUMP work?

If you’ve never been to a trampoline park before, it can be a bit confusing at first. Here’s the gist of how it works around here:

  1. Select the JUMP Park you would like to visit (East Tamaki, North Shore, Avondale or Hamilton).
  2. Decide what day and time you would like to visit.
  3. Buy tickets either online or at the park (we recommend booking in advance to avoid missing out on your preferred JUMP time if we are at capacity).
  4. Head on down to JUMP 20 – 30 minutes before your JUMP time.
  5. Process your booking at reception, receive your socks and wristband designating your JUMP time (sessions start on the hour).
  6. Listen carefully to our Court Monitors safety briefing that will happen 5 minutes prior to your session starting.
  7. JUMP to your heart’s content during your JUMP time.

Are socks required?

All jumpers must purchase special JUMP grip socks or bring their JUMP socks with them. Our grip socks have been designed to increase grip on the trampolines, reducing the risk of injury especially on our wall trampolines. In addition, this rule is designed to reduce the chances of transferable foot infections (ew!) and increase the comfort of all jumpers (from friction) and reduce the smell of bad feet! These JUMP grip socks form an important part of our risk assessment and we expect all clients to wear JUMP grip socks for their jump sessions. Our JUMP grip socks cost just $2.00 and are yours to keep and re-use. A great souvenir from your visit! Bring your JUMP socks back in good condition to receive a discount.

What should we wear?

Something comfortable! You will be having a blast and getting a great workout so exercise gear is fine, we strongly advise against jeans. And please remember that trampolining is an energetic activity and you may get warm whilst jumping so dress appropriately. Our parks are all airconditioned for the comfort of our jumpers so on cold days we recommend bringing a jacket. You will also be asked to remove any belts as part of our safety briefing and be provided with non-slip JUMP socks.

Why do we need JUMP Socks?

 

JUMP non-slip socks must be worn by all jumpers for both safety and hygiene reasons. Once purchased, they are yours to keep and use again on repeat visits to receive a discount.

Is supervision provided on the trampolines?

Our fun and friendly court monitors will provide supervision on the trampolines, so you can simply sit back and relax at our JUMP.fuel café. We ask that no children under the age of 14 are left at JUMP without a guardian. We recommend an adult JUMPs with mini JUMPers (under 110cm).

Can we spend more than 1 hour on the trampolines?


Each of our sessions lasts for an hour. If you want to JUMP for longer all you need to do is book yourself in. It is possible to add an additional hour onto your JUMP time (making 2 hours in total) by adding this as an optional extra when booking.

What time should we arrive?

We ask that you and your guests arrive 20 – 30 minutes prior to your scheduled starting time during peak times and weekends to allow for processing and to receive the safety briefing. During our quiter periods, 15 minutes is sufficient.

Payments and Bookings

What if I booked a JUMP session but can no longer attend?


As long as you provide at least 48 hours notice ahead of your planned session, we are happy to reschedule your session, unfortunately we cannot offer this option with less than 48 hours notice.

Is my booking refundable?

JUMP runs on a capacity basis and we reserve your space when a booking is made therefore, all payments made are non-refundable as you have agreed to the JUMP session conditions at your time of booking. We are happy to reschedule your booking provided 48 hours’ notice is received. If you have further concerns about this please contact us 0800 JUMP WITH US or email to [email protected]

 

Do we have to purchase tickets in advance?

We recommend booking in advance to ensure you can JUMP when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. Click BOOK HERE to check availability and make a session booking. On-line tickets are non-refundable and non-transferrable.

How much does JUMP cost?

Check out our pricing page for all the info!

Can I purchase tickets online?

Yes, you can book JUMP time online including fitness classes, parties, and more. Book your JUMP time here.

I don’t have a credit/debit card. Can I pay when I get there?

All online reservations need to be paid at the time of booking. If you are not able to do this online, you can pay over the counter upon arrival with cash or eftpos, however this means you are not booking in advance and run the risk of missing out on your preferred jump time or waiting for a session with available space.

JUMP.group

Do you offer group rates?

Yes. For groups of 10 or more a discount applies. Click here for details.

Can I rent JUMP exclusively for a private party?

Yes definitely! The cost to hire JUMP on an exclusive price will depend on which park and which day of the week you’ll be visiting. We also have discounted rates for daytime field trips for schools, church groups and educational organizations. Please visit our JUMP.groups page to enquire about our private parties.

JUMP.ninja

What is a Ninja Warrior Course?

It started out in Japan, designed to be the toughest obstacle course on the planet. Now, thanks to the American Ninja Warrior TV Series, it has become a worldwide phenomenon which has become an entire sport. JUMP is excited to bring the first American Built, Ninja Warrior Course to New Zealand! The course will be both adult and child friendly and will feature elements seen on American Ninja Warrior. Obstacle replicas include a 12ft Warped Wall, Cannon Ball Alley, Tilting Ladder, Spider Wall, Quintuple Steps and much, much more!

Do I have to pay extra to go on the JUMP.ninja course?

Yes, you will need to purchase a JUMP Super Pass, which is an additional cost of $5 on top of the General Admission which starts at $17.

Can I buy just a Super Pass for the JUMP.ninja course and not JUMP?

You don’t have to JUMP on the trampolines but will be required to purchase the Super Pass to access the ninja course, which also includes the trampolines areas.

Do I need to book for the JUMP.ninja course?

Just like with our trampolines, we recommend booking in advance to ensure you can JUMP when you want. Weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are at capacity. Click BOOK HERE to check availability and make a session booking. Online tickets are non-refundable and non-transferable.

 

 

How long can I use the JUMP.ninja course for?

Our sessions are booked by the hour and you can purchase a session for as long as you like, i.e. General Admission $17 + $5 upgrade to the Super Pass for the first hour, thereafter the price is $12 per hour and includes the JUMP.ninja course.

 

Is the JUMP.ninja course included your party packages?

No it is not, but you can upgrade for an extra $5 per person.

Do I need to wear my JUMP socks on the JUMP.ninja course?

Yes, for hygiene and guest’s safety, all those using the JUMP.ninja course are required to wear JUMP rubber gripped non-slip socks. These are provided to each participant as part of our General Admission price or if you have been before, bring your JUMP socks with you.

Is there an age restriction on the JUMP.ninja course?

JUMP.ninja’s must be over 110cm, this course is tricky and can be dangerous, so unfortunately there are no exceptions.

  • Kids Course: Minimum height required – 110cm (no mini Jumpers).
  • Adults course: Minimum height required – 150cm (due to obstacle requirements on 2nd floor).

Is there supervision on the JUMP.ninja course?

Our fun and friendly court monitors will provide supervision on the trampolines, so you can simply sit back and relax at our JUMP.fuel café. We ask that no children under the age of 14 are left at JUMP without a guardian. We recommend an adult JUMPs with mini JUMPers (under 110cm).

Can I leave my child unsupervised on the JUMP.ninja course?

Children under the age of 14 years must not be left at JUMP without a guardian.

Is there any physical contact with other JUMPers on the JUMP.ninja course?

No there is not and our court monitors are there to enforce this.

How strong do you have to be to use the JUMP.ninja course?

The multifaceted course includes obstacles that cannot be found in your average gym, so no matter how hard you train, nothing can quite compare you for the JUMP.ninja course. The JUMP.ninja course demands an incredibly high degree of upper body strength as well as balance and coordination, but the more you train on the course, the stronger you’ll get!

Is there a weight restriction on the on the JUMP.ninja course?

Based on the manufacturer’s safety standards, the weight limit for an individual on the ninja course is 120kg.

JUMP.party

How do I arrange a party at JUMP?

It’s easy! Just click on the JUMP.party link. Once you have decided which party package is right for you and have selected your date and time, complete our online application form. A $100 non-refundable deposit is required at the time of confirming your JUMP.party, with the full balance payable on the day.

Can I add/remove guests to a Birthday booking?

Yes. You have up to 7 days before a party booking to make any amendments. Adding guests is subject to availability so if you think you need to do this, let us know as soon as possible to secure the space. Removing guests can also be done, as long as the final numbers are provided 7 days before the date of your party.

Will we have to share the trampolines or party room with anyone else?


You will have your own party room with a dedicated party host. Half of the fun of the trampoline arena comes from being able to jump across our huge expanse of trampolines and jumping into the huge foam pit, which you wouldn’t get if we gave you your own small section of trampolines, so for this reason you may be jumping with other members of the general public. However, if having the place to yourself is something you would like, exclusive private hire is available, please contact us for these rates.

How many guests can I invite to a party?


All children’s parties require a minimum of 8 guests, but we can cater for up to 70 people at JUMP East Tamaki or 120 people at JUMP North Shore/Hamilton and Avondale at any one time.

Have I left it too late to book a party?


We require a minimum of 7 day’s notice to organize a JUMP.party, if you have less than 7 days we recommend booking a JUMP.group for JUMP time, but no party room or catering.

Do I have to stay at the party with my child?


The birthday host is required to stay at the party, but other adults are also welcome to stay and enjoy the fun if they want, but this is not mandatory.

Can we start the party in the party room?


Because we’ve found that full tummies and jumping don’t mix, our parties begin on the trampolines.

What times are parties available?


We are open 7 days a week and offer parties from 10am-5pm, 7 days a week. Please be aware that the demand for parties at weekends are high and we therefore recommend booking as soon as possible to avoid disappointment.

Can I use my own decorations in the party room?


Yes, you are welcome to use your own decorations in the party room provided these do not damage our party rooms and is dependent on time available to set up between other parties that have booked. We request that no party poppers or confetti are used.

Do you provide party room set up and clean up?


Absolutely! We will set up the party room and clean up afterwards so you can simply go home with the birthday boy or girl!

What food and drinks are provided in the party packages?


Please visit the JUMP.party page on our website which details the food provided for each party package.

When should I confirm the exact numbers and any extras I require?


No later than 7 days in advance of the party. Bookings are subject to availability.

Can I bring food to my party?


You may bring a birthday cake or cupcakes. We’re sorry, but no other outside food is permitted (except for those suffering with a medical condition, such as diabetes or food allergies).

What if more/less children show up on the day of the party?

As stated in the party terms and conditions, the final number of children you pay for and any extras you add on are unfortunately both non-refundable. If more children turn up on the day than you have booked for, let us know as soon as you arrive and we will do our best to accommodate them with JUMP time however, we will be unable to provide additional catering and would recommend ordering food from our JUMP.fuel café cabinet.

What if I need to reschedule my party?


You may cancel or rearrange your party up to 7 days prior to it, however please note that your $100 deposit is non-refundable. Any cancellations made within 7 days of the party will still be charged the full amount.

Food and Drink

Can we bring our own food and drinks?

Unfortunately, we cannot permit outside food or drink inside JUMP other than bottled water. However, we have plenty of food, snacks and drinks for sale at our JUMP.fuel cafes.

 

 

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